AI + Human.
The perfect combination.
Let AI handle 95% of conversations automatically. Your team steps in only when needed—with full context, zero repetition, and seamless transitions. It's not AI or human. It's AI and human, working together.
AI Only
- ✗ Can't handle complex issues
- ✗ Frustrates customers sometimes
- ✗ No human empathy
AI + Human
- ✓ AI handles routine (95%)
- ✓ Humans for complex cases
- ✓ Seamless transitions
Human Only
- ✗ Expensive to scale
- ✗ Limited to business hours
- ✗ Slow response times
Already using a human chat app?
Here's why you should switch.
Human-only chat apps force your team to answer the same questions over and over. "What's your return policy?" "Do you ship to Canada?" "Is this in stock?" AI handles all of that instantly—freeing your team for conversations that actually matter.
Your team is drowning in repetitive questions
80% of Questions Are Repetitive
"What's your shipping policy?" "Do you have this in blue?" "How do I track my order?" Your team answers these hundreds of times per week.
Customers Wait (and Leave)
Average wait time with human-only chat: 3-5 minutes. 53% of customers abandon if they wait longer than 2 minutes. You're losing sales every day.
Expensive to Scale
Need to handle more chats? Hire more people. Black Friday traffic spike? Hire temporary staff. It's expensive, slow, and inefficient.
Limited to Business Hours
Customer has a question at 11 PM? Too bad. Weekend inquiry? They'll wait until Monday. You're missing opportunities 24/7.
AI handles routine. Humans handle complex.
95% Automated, Instantly
AI answers product questions, shipping inquiries, order tracking, returns, FAQs—all in under 2 seconds. Your team never sees these conversations.
Humans for What Matters
Complex issues, custom orders, VIP customers, complaints—these get escalated to your team with full context. No wasted time on "What's your return policy?"
10x More Efficient
One team member can now handle 10x more customers because they're only dealing with conversations that truly need human expertise.
24/7 Coverage, Zero Hiring
AI works around the clock. Customers get instant answers at 3 AM. Your team handles escalations during business hours. Best of both worlds.
Seamless transitions.
Zero frustration.
When a customer needs human help, the handoff is instant and smooth. No repeating information. No "let me transfer you." Just a natural continuation of the conversation.
AI Detects Need
Customer asks complex question or clicks "Talk to Human" button
Context Preserved
Full conversation history, cart contents, browsing data transferred
Agent Notified
Available team member gets instant notification with full context
Human Takes Over
Agent responds immediately. Customer never knows they switched
Manual Request
Customer clicks "Talk to Human" button anytime they want personal assistance
AI Escalation
AI detects frustration, confusion, or questions beyond its scope—automatically escalates
Keyword Detection
Set custom keywords like "refund," "manager," "complaint"—instant handoff when detected
VIP Customers
Configure automatic handoff for high-value customers or specific customer segments
Built for teams.
Designed for efficiency.
Powerful management tools that make it easy to handle live chats, assign conversations, track performance, and keep your team organized.
Live Chats
3 ActiveLooking for winter cardigans...
Question about shipping times
Need help with return policy
John Doe
Online
Hi! Do you have any warm cardigans for winter?
2:34 PMAbsolutely! We have the Cozy Winter Cardigan available in Charcoal Gray, Cream, and Forest Green. It's $79.99 and in stock (S-XL). 😊
2:35 PMCustomer Info
John Doe
john@example.com
Cart (2 items)
Winter Scarf
$29.99
Wool Gloves
$19.99
Unified live chat dashboard
Real-Time Chat Queue
See all pending, active, and resolved chats in one place. Filter by status, chatbot, or assigned agent. Never miss a conversation.
Full Conversation Context
Every handoff includes complete AI conversation history, customer info, cart contents, and browsing behavior. Your team has all the context they need.
Smart Auto-Assignment
Chats automatically assigned to available team members based on workload, expertise, and availability. Or manually assign to specific agents.
Internal Notes & Collaboration
Add private notes visible only to your team. Transfer chats to colleagues with context. Collaborate without the customer seeing.
Team Permissions
Control which team members can handle chats. Set concurrent chat limits. Define default assignees per chatbot.
Availability Status
Team members set status: Available, Busy, Away, or Offline. Chats only assigned to available agents. Simple workload management.
Chat Transfer
Transfer conversations between team members with optional notes. "Customer needs billing help"—seamless handoff with context.
Instant Notifications
Real-time alerts when new chats arrive. Browser notifications, sound alerts, and dashboard badges. Never miss a customer.
Performance Analytics
Track response times, resolution rates, customer satisfaction per agent. Identify top performers and areas for improvement.
Session History
Complete archive of all chat sessions. Search by customer, date, agent, or keyword. Perfect for training and quality assurance.
AI doesn't just help customers.
It helps your team, too.
Introducing AI-Powered Reply Suggestions—your agents get instant, contextual reply recommendations powered by your store's actual data. It's like having an expert assistant for every conversation.
Your team replies faster. Smarter. Better.
Instant AI Suggestions
Click the AI button in any live chat. Get a perfectly crafted reply in seconds—based on the conversation context and your store's actual products, policies, and FAQs.
Uses Your Real Data
Not generic responses. AI pulls from your indexed products, FAQ articles, and custom training data. Every suggestion is accurate and store-specific.
Customize Before Sending
AI suggestions are starting points, not final answers. Your agents can edit, personalize, and add their human touch before hitting send. Full control, zero pressure.
Save Hours Every Day
No more typing the same answers repeatedly. No more searching through docs for product details. Instant replies mean faster resolutions and happier customers.
Do you have any warm cardigans for winter?
Just nowAbsolutely! We have the Cozy Winter Cardigan available in Charcoal Gray, Cream, and Forest Green. It's $79.99 and in stock (S-XL). Would you like the link?
Absolutely! We have the Cozy Winter Cardigan available in Charcoal Gray, Cream, and Forest Green. It's $79.99 and currently in stock in sizes S-XL. It's one of our bestsellers! 😊 Would you like me to send you the link?
Just nowContext-Aware
AI analyzes the last few messages to understand what the customer needs—then crafts the perfect reply
Product-Specific
Asking about a cardigan? AI suggests replies with exact product names, prices, and stock status
FAQ-Powered
Refund question? AI pulls from your FAQ articles to give accurate policy information instantly
Lightning Fast
Click AI button → Get suggestion in 2 seconds → Edit if needed → Send. 10x faster than typing
See it in action
"Do you have any warm cardigans for winter? What colors?"
"Absolutely! We have the Cozy Winter Cardigan available in Charcoal Gray, Cream, and Forest Green. It's $79.99 and currently in stock in sizes S-XL. It's one of our bestsellers for winter! Would you like me to send you the link?"
✓ Accurate product name • ✓ Real price • ✓ Actual colors • ✓ Stock status • ✓ Human-friendly tone
The business impact
is undeniable.
Merchants who switch from human-only chat to AI + Human see dramatic improvements across every metric that matters.
Fewer Support Tickets
AI resolves routine questions instantly. Your team only handles what truly needs human attention. Massive reduction in workload.
Team Efficiency
One agent can handle 10x more customers because they're not wasting time on "What's your return policy?" questions.
Response Time
Customers get instant answers 24/7. No more waiting 5 minutes for "Do you ship to Canada?" Zero abandoned chats.
Always Available
AI works around the clock. Capture sales at 3 AM, on weekends, during holidays. Never miss an opportunity again.
Scaling Cost
Handle 100 or 10,000 chats—AI scales infinitely at zero marginal cost. No hiring, training, or managing more staff.
Context Preserved
When handoff happens, your team sees everything: full chat history, cart contents, browsing data. No "Can you repeat that?"
Stop wasting your team's time
on repetitive questions
Let AI handle the routine. Your team focuses on what matters. Customers get instant help 24/7. It's the best of both worlds—and it's ready in 5 minutes.
Install on ShopifyFree 7-day trial • No credit card required • 5-minute setup